Refund Policy

At PUREGRACE, we want you to love your purchase. If for any reason you’re not fully satisfied, we’re here to make things right.

Eligibility for Refunds/Exchanges

• Items must be returned within 14 days of delivery.
• Items must be unused, in their original packaging, and in the same condition you received them.
• Certain items (e.g., sale items, gift cards, and personal care goods) are non-refundable.

Process

• Contact us at [support@puregrace.shop] with your order number and reason for return.
• We’ll provide you with instructions and a return address.
• Once your item is received and inspected, we’ll notify you via email.
• If approved, your refund will be processed to your original payment method within 5–7 business days.

Late or Missing Refunds
If you haven’t received your refund yet, first check your bank or credit card company. Processing times vary. If you’ve done this and still have not received your refund, please contact us at [support@puregrace.shop].